📦 Shipping Policy

Processing Time

• All orders are processed within 1–3 business days after payment is confirmed.

• Orders placed on weekends or holidays will be processed the next business day.

Shipping Rates & Delivery Estimates

• Domestic (U.S.): Free standard shipping via FedEx Ground. Estimated delivery within 3–7 business days.

• Express (U.S.): Available at checkout for an additional fee. Estimated delivery within 1–3 business days.

• International Shipping: Available to select countries. Rates and delivery times are calculated at checkout. Customs fees, duties, and taxes are the responsibility of the buyer.

Order Tracking

• Once your order ships, you will receive a tracking number by email or SMS. You can use this number to track your package in real-time.

Shipping Insurance

• Every order is shipped with insurance coverage to protect against loss or damage during transit.

• If your package arrives damaged, please contact us within 48 hours with photos of the product and packaging.

Delivery Delays

• We are not responsible for delays caused by carriers, weather, or customs clearance.

Missing or Lost Packages

• If your order is marked as delivered but you haven’t received it, please contact your carrier first. If the issue persists, reach out to us at support@musiccityice.com and we’ll assist you in resolving it.